Sales Guide · New Hampshire · Liberty UtilitiesInternal rep reference

Liberty NH Battery Sales Reference

Salem, Lebanon & Southern/Western New Hampshire (Granite State Electric) · Q3 2026 · Internal Use Only


What kind of market this is


Standing Rules (Do NOT Violate)

Go get the sale. A battery is a strong product — clean energy, independence, backup, long-term savings. A customer who wants one for any honest reason is a good sale. We never walk away over price or low savings — that's the customer's call. Do right by the customer, protect the company, be honest.


PART A — The Pitch

The Problem

You pay the highest electric rate in New Hampshire — and one of the highest in the country. Liberty's all-in residential rate runs about 26.6 cents per kWh: 12.9 cents of delivery plus a 13.7-cent supply rate that resets against the New England market every six months. A 600 kWh month is about $175 before anyone turns on the heat.

Rep layer: Liberty customers know their bills are brutal — you're not informing them, you're agreeing with them. The number that lands is the comparison: their delivery-plus-supply stack beats even Eversource. Start from their own bill total and work backward.

You're paying for past storms on every kilowatt-hour, forever-ish. Line four of the delivery stack is a Storm Recovery Adjustment — 0.374 cents on every kWh, recovering the cost of storms already over. Grid damage becomes a rate line; the next big one adds its own.

Rep layer: The storm-recovery line is Liberty's version of PSO's Uri moment. Find it on their bill: "you're still paying for storms that already happened — that's how outage costs reach you even when your lights stayed on."

Your exports are worth less than your power. Under the NEM 2.0 formula, exported kWh earn full supply and transmission but only 25% of the distribution charge — about 20.9 cents credited against 26.6 retail, roughly 79 cents on the dollar. The midday power their panels ship out comes back at a markup every evening.

Rep layer: Almost no NEM 2.0 customer knows about the distribution haircut. The PUC formula against their own bill is the trust moment — same play as Eversource territory, bigger absolute numbers because Liberty's rates are higher.

There's no program coming to save any of this — and nobody's standing behind your system. New Hampshire repealed its solar rebate, the federal credit is gone, Liberty offers no battery compensation of any kind — and if their installer has folded, they own an aging system with no warranty path and no one to call.

Rep layer: The no-programs truth is a setup, not an apology — it means nothing in our pitch can be cancelled. And the orphan question ("who installed it? when did they last call back?") plants the takeover seed for the solution.

The Solution

The battery keeps home the power that was leaving at a discount. Every kWh stored and self-consumed instead of exported earns back the ~5-cent distribution haircut — roughly $125 a year on a typical setup, year-round, honestly modest, and computed from the tariff itself.

Rep layer: Quote it small and precise, then pivot: "about ten bucks a month — real, but not why you buy this." At Liberty's rates every future increase widens this spread automatically; that's the honest growth story.

The battery caps your exposure to the state's highest rates. The supply rate resets twice a year against New England winters; delivery riders accrete. A home that stores and self-consumes has shrunk the kWh that any reset or rider can touch — and stored power is the one thing on the bill Liberty can't reprice.

Rep layer: We never claim to stop increases; we shrink their surface area. At 26.6 cents and climbing, that sentence carries more weight here than anywhere else in the state.

The battery runs the house through a New Hampshire winter outage. December 2008: 400,000+ customers dark statewide, 211 of 256 municipalities, final restorations on Christmas Eve — fourteen days. October 2017: 230,000+ out, 100+ hour outages. Grid-tied solar shuts off in every one. Solar plus battery carries heat circulation, well pump, refrigeration, and lights — recharging from the roof each daylight hour, silent, no fuel run mid-storm.

Rep layer: Winter-load sizing conversation — heat controls and well pump first. And close the loop on the storm-recovery rider: "you're already paying for storms on every bill; the battery is the version of storm spending that protects YOUR house."

We take it over and stand behind it. Top Tier becomes the single point of contact: a fresh 10-year workmanship and roof-penetration warranty issued at takeover (after inspection), the 5-year Align Solar Protection contract included standard ($0 deductible, insurance-backed, non-transferable), and manufacturer-warranty coordination going forward. Ownership with a warranty — the exact opposite of renting a battery from the utility.

Rep layer: If the customer has seen Liberty's leased-Powerwall pilot, this is the contrast beat: their offer is paying Liberty monthly for a battery Liberty controls; ours is owning the battery, the warranty, and the decision. Precision on transfers as always — workmanship with written consent, Align non-transferable, OEM per terms.

Urgency

The rate clock. Two supply resets a year against the New England winter market, on the state's highest base. Today's 26.6 cents is the cheapest version of this bill they'll ever see.

The storm clock. NH's marquee outages are winter events. A battery installed in September is ready for ice season; one contemplated in January arrives after the outage it was for.

The direction-of-travel clock. The state rebate is repealed, the ITC is expired, and Liberty offers nothing. Waiting for a program is waiting for a trend that's moving the other way — and the NEM terms new customers get are commission-maintained, not guaranteed to improve.

What we never do: invent a deadline. There's no funding clock in Liberty territory — the honest urgency is rates, winter, and the absence of anything to wait for.

The Close

Step 1 — Their bill. "You're paying the highest rate in New Hampshire — 26 and a half cents all-in — and there's a line on this bill where you're still paying for storms that already happened. Your supply rate resets against the winter market twice a year."

Step 2 — The haircut. "Your exports earn about 79 cents on the dollar — here's the PUC formula on your own numbers. The battery keeps that power home at full value. It's a modest monthly gain and I'll show it to you honestly."

Step 3 — The winter, and the stack. "And you remember December 2008 — solar alone was off the whole time. The battery runs the house and recharges from the roof every day it's out. So: a home that runs through the next ice storm, protection from the state's highest rates on the hours that matter, a modest monthly gain, and a company standing behind the whole system with a 10-year warranty and a 5-year protection contract included. Nothing in that depends on a program that can be cancelled — because there isn't one."


Sell Hard, Sell Honest

Liberty is the purest structure market in New Hampshire: no incentive, no VPP, no program of any kind — just the state's highest rates, a real export haircut, a brutal winter outage record, and orphaned systems. That's a strength, spoken plainly: every dollar in our pitch comes from a tariff the customer is already on, and nothing can be defunded out from under it.

Discipline points: the spread is ~$125 a year — say the number before their calculator does. Connected Rewards is thermostats; the words "battery" and "Connected Rewards" never share a sentence. The leased-Powerwall pilot is a competing offer — contrast it with ownership respectfully, never disparage, and note we haven't confirmed it's even enrolling. Grandfather language belongs only to pre-2017 interconnections. And if a customer asks about the $3,000 their Eversource friend got: "that's real, and it's Eversource-only — here's what's true in your territory instead." Reps who sell Liberty on structure and honesty own the reference chain in a territory where every neighbor has the same bill.


PART B — The Deep Reference

1. Orientation

2. How the Liberty Bill Works

Two halves. Delivery (Liberty's side, PUC-regulated): $14.74/mo customer charge plus per-kWh: distribution 6.611¢, transmission 5.548¢, ERAM reconciliation 0.316¢, storm recovery 0.374¢, system benefits 0.778¢, stranded-cost credit (0.722¢) = 12.905¢ delivery total. Supply: default energy service 13.735¢ (effective July 1, 2026 — resets semi-annually), unless the supplier line shows a competitive supplier or the town's Community Power aggregation. All-in on default service: 26.640¢/kWh — the highest of NH's three investor-owned utilities. A 600 kWh month runs ~$175.

Rep skill: supplier line first, storm-recovery line second — one sets the math, the other sets the story.

3. Net Metering — Two Cohorts, Very Different Stories

Cohort 1 — interconnected before September 1, 2017 (NEM 1.0): full retail 1:1 on the standard tariff, protected by statute — RSA 362-A:9, XV: standard tariffs "shall terminate on December 31, 2040." Real, citable grandfather protection. Battery pitch: resilience + rescue; never disturb the tariff position; confirm the interconnection date before claiming it.

Cohort 2 — September 1, 2017 or later (NEM 2.0): monthly netting, export credit per PUC Order 26,029 (Docket DE 16-576): 100% default energy service + 100% transmission + 25% distribution. On current rates: 13.735 + 5.548 + 1.653 = 20.936¢ per exported kWh — ~79% of the 26.6¢ retail rate. Open to new interconnections, maintained by Order 27,074 (Nov 2024), commission-revisable, nothing pending. Stable, not locked.

The battery math lives in the gap: 75% of the distribution charge is never credited on exports = 4.958¢/kWh recovered on every stored-and-self-consumed kWh. (If the ERAM/SBC/storm riders are also excluded from the credit, the true spread runs up to ~6.5¢ — we quote the ~5¢ floor.)

4. Rate Reality + The Honest Math

5. Incentives & Programs — the Straight Talk

There are none, and precision about the near-misses is the rep's job:

6. System Rescue Value — The System Takeover

This applies to any customer with existing solar — and it's identical across every Top Tier market. These are takeover facts, not market-specific.

The Orphaned Solar Customer Problem. Many solar customers installed during the 2019–2024 growth years and now face:

The Inverter Failure Reality. Inverters are the weakest link. Panels last 25–30 years; the inverter fails much sooner.

What Top Tier's takeover provides (formalized through a Service Warranty Agreement with a brand-new 10-year Limited Workmanship and Roof Penetration Warranty):

The $11K System Takeover Bundle (the exact 5-tile bundle on the proposal):

Bundled serviceEstimated 25-yr cost avoided
Align Solar Protection (5-yr, $0 deductible, insurance-backed, non-transferable)~$1,500
Manufacturer warranty coordination (OEM claims across 25 yr)~$300
Inverter replacement coordination (1–2 replacements at $3–5K each)~$6,000
Workmanship warranty on existing PV (10-yr Top Tier coverage)~$1,500
Service call coverage (~$500/visit × 4–5 visits)~$2,500
Total~$11,800 — "Over $11K"

How to use it: "On top of the bill math, you're picking up over $11K of bundled services that aren't sold separately. If your inverter fails in year 12, the warranty handling alone is worth a few hundred; the replacement coordination saves $3–5K; the Align contract is $1,500 you'd otherwise pay. It adds up."

Quantifying the rescue value:

ComponentEstimated Value
New 10-year workmanship warranty$1,500–3,000
Inverter replacement avoided via warranty handling$3,500–5,000
Probability-weighted warranty-claim value$2,500–4,000
Performance optimization on existing array$300–800/year
Total expected value over 10–20 years$4,000–7,500+

This is independent of bill savings — the rescue alone can be worth $4,000–7,500. NH-specific: boom-era systems are aging into the inverter failure window, post-ITC replacement economics are gone, and the installer shakeout has orphaned a significant customer population.

7. Outage Reality

December 2008 ice storm: 400,000+ customers out statewide, 211 of 256 municipalities, final restorations December 24 — fourteen days. October 2017 windstorm: 230,000+ out, outages exceeding 100 hours. New Hampshire's marquee outages are winter events — multi-day cold-weather outages are pipe-freeze and safety events, not inconveniences — and the Storm Recovery line on every Liberty bill is the receipts. Grid-tied solar shuts off in every one; solar plus battery carries heat circulation, well pump, refrigeration, and lights through restoration, recharging from the roof daily.

8. Hidden Costs Avoided / What You Own vs What You Rent

Align Solar Protection — the terms (get these right):

The own-vs-rent frame has a live local example: Liberty's own pilot rents batteries to customers for a monthly fee. Ownership is the entire difference.

9. Battery Products

10. Objection Handling

"Liberty has a battery program — I saw something about Powerwalls."

"That's their pilot — and it's worth reading closely: you pay Liberty a monthly fee for batteries Liberty controls, historically about fifty dollars a month for the required pair. Ours is the opposite arrangement: you own the battery, the 10-year warranty, and the decision about when it backs up your house — and there's no monthly fee to anyone."

"My neighbor got $3,000 for their battery."

"They're in Eversource territory — that fund requires an Eversource account, so it's real and it's not available here. What's true in your territory is different: the highest rates in the state, which means the battery's rate protection is worth more here than anywhere else in New Hampshire."

"My installer said I have one-to-one net metering."

"Depends when you interconnected. Before September 2017 — you do, protected by statute through 2040, and nothing we install touches it. After that, your exports earn full supply and transmission but only a quarter of the distribution charge — about 79 cents on the dollar. Here's the formula from the PUC order on your own bill."

"The savings don't cover the payment."

"Correct, and I won't pretend otherwise — the monthly spread here is around ten dollars. The purchase is the stack: the house running through the next ice storm, protection from the state's highest rates, and a 10-year warranty on a system nobody's currently standing behind. At your rates, every future increase makes the battery's share bigger — but buy it for the winter and the warranty."

"I'll wait for a better deal."

"There's nothing scheduled to arrive. The state repealed its rebate, the federal credit ended last year, and Liberty offers no battery compensation. What waiting gets you is more winters at 26 cents and rising. If a program ever launches here, your hardware's ready for it — but I won't sell you a maybe."

"A generator is cheaper."

"For the outage alone, maybe. But a generator needs fuel in the middle of the emergency, sits idle the rest of the year, and never touches a 26-cent bill. The battery earns a little every month, runs silently through the storm, and refuels itself from your roof every morning of a multi-day outage — which is what December 2008 was."

11. DO SAY / NEVER SAY

✓ Do Say
Never Say
"You pay the highest all-in rate in New Hampshire — 26 and a half cents."
"Liberty is ripping you off."
"Your exports earn about 79 cents on the dollar — here's the PUC formula."
"You have one-to-one net metering" (to a post-2017 customer).
"The monthly spread is modest — about ten dollars — here's the math."
"This battery pays for itself on bill savings."
"Connected Rewards is a thermostat program — there's no battery money in it."
Attaching Connected Rewards to a battery in any form.
"Liberty's pilot rents you batteries for a monthly fee; ours you own."
"Liberty's program is a scam."
"The $3,000 fund is Eversource-only — here's what's true in your territory."
"You can get the NHCEF incentive."
"Interconnected before September 2017? Protected by statute through 2040."
"Your terms are locked in" (to a post-2017 customer).
"There's a TOU rate here, but until we confirm solar customers can take it, I won't quote dollars from it."
Quoting D-10 arbitrage dollars.
"No sales tax in New Hampshire — the whole purchase."
"Plus you'll get the state rebate and the tax credit."
"You're still paying for past storms on every bill — that's the Storm Recovery line."
"Rates are going to double."

12. Required Disclosures

  1. ☐ Savings projections are estimates based on current Liberty tariff rates; supply rates reset semi-annually and delivery riders change by Commission order. Monthly bill savings from the battery are modest; the minimum monthly bill (customer charge, $14.74) cannot be eliminated.
  2. ☐ Export credits under the alternative net metering tariff are calculated per PUC-approved formula and change with supply and delivery rates; customers interconnected on or after September 1, 2017 are not subject to a statutory rate lock, and current tariff terms may be revised by the Commission.
  3. ☐ Customers interconnected before September 1, 2017 retain standard-tariff treatment terminating December 31, 2040 per RSA 362-A:9; interconnection date must be verified.
  4. ☐ No utility, state, or federal battery incentive, rebate, or compensation program currently exists for Liberty NH customers; none is assumed in projections. The NHCEF incentive requires an Eversource NH account and is not available to Liberty customers.
  5. ☐ Liberty's Connected Rewards program compensates connected thermostats only and provides no battery compensation. Liberty's Battery Storage Pilot is a utility-leased arrangement with customer-paid fees and is unrelated to this proposal.
  6. ☐ Customers purchasing supply through Community Power aggregation or competitive suppliers have different supply rates, which affect both bills and export credits.
  7. ☐ System takeover is contingent on passing Top Tier's site inspection; Top Tier may decline non-compliant systems with written notice within 7 days.
  8. ☐ The Align Solar Protection contract is non-transferable and does not extend original equipment manufacturers' warranties. Workmanship warranty transfer requires written consent.
  9. ☐ Backup power capability depends on selected equipment and configuration; not all home loads may be backed up simultaneously.

13. Quick-Reference Numbers (dated — confirm before quoting)

14. Sell Hard, Sell Honest

(See PART A closing section — the register holds throughout: structure over programs, the spread quoted small, Connected Rewards never near a battery, the pilot contrasted respectfully as rent-vs-own, cohort-gated grandfather language, and the Eversource $3,000 answered honestly when neighbors talk.)

Customer Archetypes

The Rate-Crushed Household. Knows the bill is brutal, doesn't know why. The bill walk — supply resets, rider stack, storm-recovery line — is the appointment; the battery is the only line of defense they can own.

The 2008 Veteran. Fourteen dark December days. Lead resilience; the rate hedge rides along.

The One-to-One Believer. Post-2017, certain they have full net metering. The PUC formula on their own bill, then the battery as the fix for the haircut they just met.

The Statutory NEM 1.0 Holder. Pre-2017, protected through 2040. Never disturb the tariff; sell winter backup and the rescue.

The Pilot-Curious. Saw Liberty's Powerwall lease. Rent-vs-own is the whole conversation — respectful, factual, decisive.

The Eversource-Envious. Heard about the $3,000. Honest geography answer, then pivot to what's stronger here: the highest rates in the state make the hedge worth the most.

The Orphan. Installer gone, inverter aging. The rescue is the purchase.

Reading the Bill (rep skill)

(1) Supplier line — Liberty default, competitive supplier, or Community Power? Sets the supply rate and the export credit's largest component. (2) Customer charge — $14.74, the floor. (3) Storm Recovery line — the story line: paying for past storms on every kWh. (4) Distribution line — the one the battery recovers 75% of on kept kWh. (5) Export/generation credits — compute their effective ¢/kWh against the formula in front of them. (6) Usage history — winter peaks drive the backup-sizing conversation.


Final Thoughts

Liberty is the state's highest-rate territory with zero programs — which makes it the most honest pitch in New Hampshire: everything we quote comes from the tariff, nothing can be defunded, and the utility's own battery offering charges the customer rent. Walk the bill, show the haircut, quote the spread in single dollars, let December 2008 sell the backup, and let ownership sell itself against the lease. The straight version is the strong version — and here it's also the only version there is.

Net Metering & Grandfathering Status

Protected
Verified 2026-07

This customer's grandfathered net metering is currently solid — sell the value honestly; do NOT manufacture a "you could lose it" threat here.

1 · Find the customer by install date

Install windowWhat they haveGrandfather termCitation
Interconnected before September 1, 2017 (NEM 1.0)Full retail 1:1 net metering — standard tariffStatutory lock through December 31, 2040 (RSA 362-A:9, XV). The strongest statutory NM grandfather in the Top Tier portfolio.RSA 362-A:9, XV (as amended)

2 · What that cohort has

Confirm which cohort the customer sits in above, then anchor on the term/citation for that row. Their locked-in terms are their asset — the battery protects everything net metering can't (outages, rate climb).

3 · The ongoing effort

No active documented effort reaching existing customers as of 2026-07. Do not pitch a grandfather threat here.

Close on protection + resilience + rate hedge — never on a fabricated grandfather cliff.

Stable
Verified 2026-07

Current tariff is maintained by commission order — no change pending. Do NOT promise locked terms; do NOT pitch a threat — nothing pending supports one. Sell the battery on its own merits.

1 · Find the customer by install date

Install windowWhat they haveGrandfather termCitation
Interconnected on or after September 1, 2017 (NEM 2.0)Export credit = 100% supply + 100% transmission + 25% distribution (~75-79% of retail depending on utility)Not a statutory lock — commission-set alternative tariff. PUC Order 27,074 (Nov 2024) reaffirmed current terms. No active proceeding changing existing-customer terms as of 2026-07.PUC Order 26,029 (Sept 2017); Order 27,074 (Nov 2024); RSA 362-A

2 · What that cohort has

Confirm the customer's cohort, then note that current terms are maintained by commission order with no active change proceeding. The battery captures the self-consumption spread today and hedges against future commission action — but do not pitch that action as imminent or documented.

3 · The ongoing effort

No active documented effort reaching existing customers as of 2026-07. Do not pitch a grandfather threat here.

Close on self-consumption spread capture + resilience + rate hedge — the battery earns its value on the current tariff without relying on any threat narrative.