Top Tier — Florida Battery Sales Reference

KUA (Kissimmee Utility Authority) · Kissimmee & Osceola County

Sales reference for reps working KUA territory. This is the deep reference — how to sell it up top, full utility detail below. KUA is a municipal utility serving Kissimmee and much of Osceola County — and it is NOT a net-metering market like the Florida IOUs. KUA moved to avoided-cost exports in 2023: new solar customers get a few cents for every exported kilowatt-hour while paying ~13 cents for every kilowatt-hour they buy. And KUA's grandfathered customers — the ones who locked in before May 31, 2023 — are on a real, dated cliff: their favorable credit ends the EARLIER of October 31, 2028 or the day they sell the house. Both audiences have the same cure: a battery that keeps solar power on the customer's side of the meter, where it's worth retail instead of wholesale. This is a spread-capture market — the purest battery economics in our Florida book — with a citable cliff on top.

What kind of market this is

KUA is an exposed export market with a grandfathered cliff — the battery is a spread-capture machine, a cliff cure, a hurricane backup, and a takeover. Five defining facts:

1. KUA is not on retail net metering — exports earn avoided cost. Under KUA's Tariff Schedule NM-1 (effective May 1, 2023), non-grandfathered solar customers are credited at KUA's avoided cost for exports — a few cents per kWh (confirm the current figure in the tool) — while buying power at roughly 13 cents effective. Every kilowatt-hour a customer exports instead of storing loses that spread. Munis set their own rules — Florida's PSC net-metering rule does not bind KUA.
2. The grandfathered cliff is real, dated, and double-triggered. Customers who had all documents signed and an active permit by May 31, 2023 keep the favorable legacy credit — until the earlier of October 31, 2028 or ownership transfer. That's a citable deadline AND a resale condition: selling the house ends the credit early, for the buyer. Press it precisely.
3. The spread is the pitch. ~13¢ retail vs a few cents for exports means a battery that shifts export to self-consumption is worth roughly the full spread on every stored kilowatt-hour — the strongest per-kWh battery economics of any Florida market we serve. This is honest arithmetic, not a scare story.
4. The interconnection cap is a gate, not a wall. KUA's aggregate net-metering cap is 2.5% of system peak demand, first-offered-first-accepted. Current headroom is not published — confirm headroom with KUA (Green Team, 407-933-9800) before promising interconnection. And precision: KUA's "fully subscribed / waitlist" language applies to Community Solar, NOT rooftop — never tell a customer rooftop is closed.
5. Central Florida hurricanes are real here. Milton (2024) knocked out ~15,700 KUA customers (92% restored next day — credit the speed, then make the case). Grid-tied solar shuts off with the grid.

Your lead depends on the cohort. Grandfathered customer: the cliff — "your credit has an expiration date, and selling the house moves it up; a battery is how the value survives both." Post-2023 customer: the spread — "you're paid wholesale for what you export and charged retail for what you buy; a battery closes that gap every single day." Same cure, two honest urgencies.

Default configuration: backup-capable is the strong default — hurricane country — and in this market self-consumption is the economic engine regardless of config.

• Backup-capable: $18,500 cash / $23,942 financed / ~$228/mo
• Self-consumption-only: $17,000 cash / $22,068 financed / ~$210/mo

Confirm pricing, configuration, cohort, and cap headroom in the tool before quoting.

PART A — The Pitch (Problem → Solution → Urgency → Close)

The spine is multiple beats per section: customer headline + statement + rep layer (+ objection where noted). Beats marked (BACKUP ONLY) render only for backup config; beats with Self-consumption:/Backup: branches swap the customer line by config. COHORT beats swap by grandfathered vs post-2023 status.

The Problem

You're paid wholesale and charged retail — every single day. (POST-2023 COHORT) KUA credits your exported solar at its avoided cost — a few cents per kilowatt-hour — while every kilowatt-hour you buy costs around thirteen cents. Every sunny midday, your system sends power to the grid at the low rate; every evening, you buy it back at the high one. The gap is your money.

Rep layer: The exposed-cohort opener — the spread, as arithmetic: retail ~13.2¢ effective ($0.12310 first 1,000 kWh / $0.13575 above, plus COPCA fuel and taxes; customer charge $10.17/mo) vs avoided-cost exports (a few cents — confirm KUA's current figure in the tool before quoting a number). Honest framing: this isn't a threat, it's the tariff working as written since May 2023. Objection — "My solar still lowers my bill." It does — and it would lower it materially more if the midday surplus stayed on your side of the meter instead of selling at wholesale.

Your favorable credit has an expiration date — two of them. (GRANDFATHERED COHORT) You locked in before May 31, 2023, so you have KUA's legacy credit — but it ends the earlier of October 31, 2028 or the day the home changes hands. After that, you're on avoided-cost exports like everyone else: paid a few cents for what you send out, charged thirteen for what you buy.

Rep layer: The cliff opener — precise, tariff-verbatim (NM-1: grandfathered locations keep the legacy credit "until the earlier of ownership transfer or October 31, 2028"). This is a REAL cliff — cite it with confidence, and note both triggers: the date AND the transfer. Objection — "2028 is a ways off." It's a known date on a known tariff — and the battery you install now captures spread value the day it's on, then fully replaces the credit when the cliff hits. Waiting just donates the interim.

Your system is orphaned. Whoever installed your solar is likely gone, merged, or unreachable — especially after so many installers folded when the federal tax credit expired at the end of 2025. If something goes wrong, there's no one accountable. You own the system and the risk.

Rep layer: Standard orphaned-system beat. Ask who installed it and whether they'd answer a service call.

Your inverter is on the clock. Your inverter is several years old. When it fails out of warranty, that's about $3,500 to $5,000 out of pocket — and your system produces nothing until it's replaced, typically 4 to 8 weeks.

Rep layer: Standard inverter beat. SolarEdge ~12-yr warranty, real failure 8–15 yrs; Enphase 25-yr, real issues 10–20.

(BACKUP ONLY) When the hurricane comes, your solar shuts off with the grid. Anti-islanding is a safety cutoff: in an outage, your panels produce nothing — even under a clear post-storm sky. Milton put more than fifteen thousand KUA homes in the dark. A battery keeps your critical systems running, and with sun, it recharges through a multi-day restoration.

Rep layer: Renders ONLY for backup config. KUA anchors: Milton 2024 ~15,739 out, 92% restored next day (credit KUA's speed — then note fast is still a dark night, and central Florida's storm exposure is annual). Ian's KUA-specific count is unpublished — don't invent one; say "Ian hit this county hard" without a number.

The Solution

A battery captures the spread — every day, automatically. Instead of selling your midday surplus at a few cents and buying it back at thirteen, the battery stores it and serves it to your own home at night. On this tariff, that's worth roughly the full retail-to-wholesale gap on every stored kilowatt-hour — the strongest per-kWh battery economics of any market we serve in Florida.

• Self-consumption: "Your surplus stops selling at wholesale and starts replacing retail — that's the whole machine."
• Backup: "Captures the spread the same way — and keeps your home running when the grid goes down."

Monthly Cost Chart and Net Bill Breakdown render here.

Rep layer: THE core cure beat for this market — and unlike the IOU guides, this IS a spread play: exports at avoided cost vs retail ~13.2¢ means stored kWh ≈ full spread captured. For the GRANDFATHERED cohort, add the sequencing: the battery earns spread value on any exports beyond the legacy credit today, and becomes the full cure the day the cliff hits (10/31/2028 or transfer) — it's the one asset that works before, through, and after the cliff. Post-cliff bill modeling uses the tool's KUA post-cliff model — confirm cohort in the tool.

(BACKUP ONLY) It keeps your home running when the grid goes down. Powers your essentials — refrigerator, A/C circulation, medical devices, connectivity — through an outage, and with Florida sun, recharges to carry you through a multi-day restoration.

Rep layer: The resilience cure beat. Size expectations honestly (essentials; set A/C expectations honestly in Florida heat).

We take it over. Top Tier becomes the single point of contact for your entire system — a new 10-year workmanship warranty, the 5-year Align Solar Protection contract ($0 deductible, non-transferable), and manufacturer warranty coordination.

Rep layer: Answers the orphaned-system problem. Transfers: workmanship with written consent; Align non-transferable; manufacturer per OEM terms.

Thousands you don't pay. The $11K+ Hidden Costs Avoided bundle — built into the takeover, not sold as extras.

Rep layer: Reframes total cost. "Your payment buys the battery plus warranty plus service plus inverter-replacement coverage — over $11K of value."

And whatever the tariff does next, your stored power is yours. (COHORT-NEUTRAL CLOSE BEAT) KUA sets its own solar rules and has already shown it changes them. Power you store and use yourself doesn't depend on any export credit — legacy, avoided-cost, or whatever comes next.

Rate Justification + Own vs Rent render here.

Rep layer: The independence beat — lands for both cohorts. KUA's 2023 move is itself the proof that muni tariffs change; self-consumption is the configuration-proof value. No KUA battery rebate exists — never imply one. 25-yr scenarios: conservative 4%, moderate 6%, aggressive 8%.

Urgency

The clocks here are real and tariff-dated — press them precisely.

The cliff clock. (GRANDFATHERED) Your legacy credit ends October 31, 2028 — or the day the home transfers, whichever comes first. Every month between now and then, a battery is already capturing spread value; the day the cliff hits, it's the full cure, already installed and already paid down.

Rep layer: The real, citable KUA urgency (NM-1 verbatim). Both triggers, always — the transfer condition means even a customer "planning to sell before 2028" needs the battery story (see the resale objection).

The spread clock. (POST-2023) You're on the exposed tariff today — every sunny day without a battery donates the midday surplus at wholesale. There's no future deadline to wait for; the cost of waiting is running right now.

Rep layer: Honest exposed-cohort urgency — no manufactured deadline needed; the tariff is the deadline, daily.

The cap gate. KUA's rooftop interconnection runs under an aggregate cap, first-offered-first-accepted. Headroom isn't published — we confirm it with KUA before we promise anything, and a spot under the cap is a spot you hold.

Rep layer: The cap is honest urgency ONLY when framed as a gate we verify — NEVER claim the cap is nearly full (headroom is unpublished; the community-solar waitlist is a different program). The rule: confirm headroom by phone (407-933-9800) before promising interconnection; if headroom is confirmed tight, that's citable urgency — until then it's a verification step, not a pitch.

The hurricane clock. Season runs June through November, every year. A battery installed before the next storm is protection; one ordered after landfall is a backorder.

Rep layer: Standard FL storm urgency — factual, preparedness-framed.

The Close

1. Verify credit + confirm cohort and configuration. Run the credit check; confirm grandfathered vs post-2023 status in the tool (it changes the pitch and the model), and the backup/self-consumption configuration.
2. Confirm cap headroom with KUA. Before commitment — the interconnection gate is verified, never assumed.
3. Customer reads and signs the service agreement. Walk through the disclosures honestly — the export tariff as it actually works, the cliff terms for grandfathered customers, and that there's no federal credit or KUA rebate.
4. Complete the Welcome Call. Finalizes the sale and sets expectations for installation.

Standing Rules (Do NOT Violate)

• ❌ NEVER coach reps to disqualify based on home tenure. Resale story is real — not "walk away."
• ❌ NEVER claim "all warranties transfer." Workmanship: with written consent. Align: non-transferable. Manufacturer: per OEM terms.
• ❌ NEVER fabricate inspection findings.
• ❌ NEVER quote a bill-reduction factor as a guarantee.
• ❌ NEVER quote a REP buyback rate as fixed/guaranteed — plan-dependent, confirm the customer's actual plan.
• ❌ 85+ confirmation call required. Customer confirms own finances, no POA, sound mind.
• ❌ Financing ends before age 91. 75 → 15-year max. 80 → 10-year max.
• ❌ Honest cancellation window. Overselling = free customer exit + $1K–$1.5K clawback.
• ❌ Certified before selling.

Go get the sale. A battery is a strong product — clean energy, independence, backup, long-term savings, and in Texas real VPP income. A customer who wants one for any honest reason is a good sale. We never walk away over price or low savings — that's the customer's call. Do right by the customer, protect the company, be honest.

PART B — The Deep Reference

1. Orientation

• Utility: Kissimmee Utility Authority (KUA) — a municipal utility (FMPA member). Munis set their own solar rules; the Florida PSC's net-metering rule does not bind KUA.
• Territory: Kissimmee and much of Osceola County (confirm the customer's address is KUA — Osceola also has co-op territory).
• Market type: EXPOSED export market (avoided-cost exports since May 2023) with a GRANDFATHERED CLIFF (legacy credit ends the earlier of Oct 31, 2028 or ownership transfer). Spread-capture economics. Cap-gated interconnection. No rebate.
• Default config: backup-capable ($18,500 / $23,942 / ~$228); self-consumption ($17,000 / $22,068 / ~$210).

2. How the KUA Bill Works

1. Energy: $0.12310/kWh first 1,000 kWh, $0.13575 above, plus COPCA fuel and taxes — roughly 13.2¢ effective. Customer charge $10.17/mo single-phase.
2. Solar exports (post-May-2023 customers): credited at KUA's avoided cost — a few cents per kWh (confirm the current figure in the tool; it is set by KUA, not the PSC).
3. Solar exports (grandfathered): the legacy credit continues until the earlier of ownership transfer or October 31, 2028 (NM-1), then avoided cost.
4. The cap: aggregate net metering is limited to 2.5% of KUA's aggregate customer peak demand, first-offered-first-accepted (NM-1 ¶h). Current headroom is unpublished — phone-verify.

Why this matters for the pitch: the retail-to-avoided-cost gap IS the battery's paycheck here — this is the one Florida market where "capture the spread" is the honest, central mechanism. And the cliff gives grandfathered customers a tariff-dated reason to act that requires zero embellishment.

3. Solar Exports at KUA — The Exposed Tariff and the Cliff

KUA moved off favorable exports in May 2023. Post-2023 customers are exposed today; grandfathered customers are on a dated, double-triggered cliff. Both are tariff-verbatim.

• The tariff: Schedule NM-1, effective May 1, 2023. Non-grandfathered exports credit at avoided cost.
• The grandfather: locations with all documents signed and an active permit by May 31, 2023 keep the legacy credit "until the earlier of ownership transfer or October 31, 2028." Both triggers are real: the date is fixed, and a home sale ends the credit for the buyer immediately.
• The cap: 2.5% of aggregate peak, first-offered-first-accepted. Headroom unpublished — confirm with KUA (407-933-9800) before promising interconnection. Precision: KUA's published "fully subscribed / waitlist" status is Community Solar, a different program — rooftop NM-1 is not closed, and representing it as closed would be false.
• The rep move, per cohort: Grandfathered — "Your credit is real and it's yours until October 2028 — or until the house sells, whichever comes first. That's in the tariff. A battery captures spread value now and fully replaces the credit when the date hits." Post-2023 — "You're on the exposed tariff today — wholesale out, retail in. The battery closes that gap every day it's installed."
• See the "Net Metering & Grandfathering Status" section for the cited detail; the flag for KUA is EXPOSED (with a grandfathered cohort on the 2028/transfer cliff).

4. Rate Reality + The Spread

What drives the KUA pitch (named, honest):

1. The spread. Retail ~13.2¢ vs avoided-cost exports — the battery's per-kWh value is the gap itself.
2. The cliff. October 31, 2028 or transfer — tariff-dated, double-triggered, citable.
3. The precedent. KUA already changed its solar rules once (2023) — self-consumption is the value no tariff revision touches.

Documented vs. speculation (say this right):

• ✅ "KUA credits exports at avoided cost — that's the tariff since May 2023" (documented)
• ✅ "Your legacy credit ends the earlier of October 31, 2028 or the day the home transfers" (tariff-verbatim)
• ✅ "We confirm interconnection headroom with KUA before we promise anything" (the honest cap framing)
• ❌ "KUA's solar program is full / closed" (false — that's Community Solar; rooftop headroom is unpublished, not exhausted)
• ❌ Quoting a specific avoided-cost ¢ figure from memory (confirm current)
• ❌ "KUA will pay you for battery exports" (no program; and exports earn avoided cost regardless)

5. Incentives & Programs

• KUA battery rebate: none. No KUA battery, solar, or VPP program exists. No program income to promise.
• Federal ITC: expired 12/31/2025. Never quote 30%.
• Florida tax treatment: solar property-tax exclusion and sales-tax exemption are state law; battery-specific treatment — confirm at close, don't promise.
• The value here is the spread + the cliff cure + resilience + takeover — the purest no-program market in Florida, and the economics don't need a program.

6. System Rescue Value — The System Takeover

This applies to any customer with existing solar — and it's identical across every Top Tier market. These are takeover facts, not TX-specific.

The Orphaned Solar Customer Problem. Many Texas solar customers installed during the 2019–2024 growth years and now face:

• An original installer that's gone out of business, been acquired, or stopped servicing residential (especially common after the federal tax credit expired Dec 2025)
• A 10-year workmanship warranty that's unenforceable (installer is gone)
• An inverter approaching or past typical failure windows
• No service relationship, and most companies refuse to service systems they didn't install

The Inverter Failure Reality. Inverters are the weakest link. Panels last 25–30 years; the inverter fails much sooner.

• SolarEdge string inverters: 8–15 years (12-yr standard warranty)
• Enphase microinverters: 10–20 years (25-yr warranty)
• Industry-wide: 70–90% of systems experience inverter failure within the panel lifespan
• When it fails on an orphaned system: production stops, bills jump to full retail, most providers won't quote it, out-of-pocket replacement is $3,500–5,000, and the customer is down 4–8 weeks.

What Top Tier's takeover provides (formalized through a Service Warranty Agreement with a brand-new 10-year Limited Workmanship and Roof Penetration Warranty):

• A new 10-year Top Tier workmanship warranty (regardless of system age)
• Manufacturer warranty claim handling (Top Tier chases the claim + labor, not the customer)
• Inverter replacement coverage when it fails within manufacturer warranty (customer pays nothing for the work)
• Single point of contact; monitoring setup help; performance verification at inspection

The $11K System Takeover Bundle (the exact 5-tile bundle on the proposal):

How to use it: "On top of the bill math, you're picking up over $11K of bundled services that aren't sold separately. If your inverter fails in year 12, the warranty handling alone is worth a few hundred; the replacement coordination saves $3–5K; the Align contract is $1,500 you'd otherwise pay. It adds up."

Align Solar Protection — the terms (get these right):

• 5-year term, $0 deductible, insurance-backed by American Bankers Insurance Company of Florida, non-transferable to subsequent owners.
• Covers: mechanical breakdown of existing PV (panels, inverters/optimizers, racking) — parts, labor, service calls.
• Does NOT cover: the new battery (own warranty), wear-and-tear, weather/hail, pre-existing conditions, roof issues.
• Age limits: panels/microinverters under 15 years; string/central inverters under 7 years. Not every system fully qualifies — disclose at inspection.
• It's ONE of three layers: (1) equipment manufacturer warranties, (2) Top Tier's 10-yr workmanship, (3) the 5-yr Align contract. Never call it "full coverage."
• NEVER say: "Everything's covered" / "never worry again" / "Align is your full coverage" / "you can extend beyond 5 years" / "Align transfers when you sell."

Quantifying the rescue value:

This is independent of bill savings — the rescue alone can be worth $4,000–7,500.

7. Outage Reality — Hurricane Resilience in KUA Territory

Why outages happen here. Central Florida takes the crossing storms:

• Milton (October 2024): ~15,739 KUA customers out — 92% restored the next day. Credit the speed; a dark night is still a dark night, and the next storm draws its own map.
• Ian (2022) hit Osceola County hard — KUA-specific peak counts weren't published, so say it without a number.
• Central Florida's inland position softens surge but not wind and rain — and every season is a new draw.

What a battery does — and the honest mechanism. Grid-tied solar shuts off automatically in an outage (anti-islanding). A battery with backup keeps essential loads running and recharges from solar through restoration.

How to pitch it honestly: "KUA restores fast — Milton was mostly back next day — and a battery covers the hours or days you're dark anyway, plus it's earning the spread every ordinary day in between."

8. Hidden Costs Avoided / What You Own vs What You Rent

• What you rent: retail power at ~13¢ while your own surplus sells at a few cents — the spread, donated daily — plus (grandfathered) a credit with two expiration triggers, and nothing when the grid fails.
• What you own (with the battery): your surplus, kept at retail value on your side of the meter — before the cliff, through it, and after it — plus backup for the storm.
• Hidden costs avoided: the $11K takeover bundle + the donated spread + (grandfathered) the post-cliff export haircut + every restoration's costs.

9. Battery Products

• Backup config (default — hurricane country): Tesla Powerwall 3 (13.5 kWh; Redline: $20,500), FranklinWH aPower 2 (15 kWh; Redline: $20,500). Not compatible with HDM.

• Self-consumption config: Enphase IQ 5P (10 kWh; Redline: $15,500 SC / $17,600 BU), SolarEdge Home Battery (9.7 kWh usable; Redline: $14,500 SC / $16,000 BU), SolarEdge Nexis (self-consumption only pending crew backup training; Redline: $15,500 SC).

• KUA takeaway: self-consumption IS the economic engine on this tariff regardless of config — size the battery to soak the midday surplus. Backup remains the value default for storm country. Confirm config in the tool.

• Financing terms vary by lender — price deals through the proposal tool.

10. Objection Handling

Universal objections (swap in KUA figures) + KUA-specific objections.

"I have the grandfathered rate — why do anything before 2028?" (KUA-specific — the cliff-sequencing answer)

"Because the credit has two exits, not one — October 2028, or the day the house changes hands, whichever comes first. And the battery isn't just a post-cliff cure: it's capturing the retail-to-wholesale spread on your surplus right now, every sunny day. Install it now and it's earning through the cliff and fully replacing the credit after it. Wait, and you donate the interim — and if life moves your timeline, the credit moves with it."

"What if I'm selling the house before 2028?" (KUA-specific — the transfer-trigger answer)

"Then this matters more, not less — the credit doesn't transfer. The day you sell, the buyer is on avoided-cost exports. A solar home with a battery is the version of your house whose economics survive the sale: the buyer inherits spread-capture that doesn't depend on any grandfathered status. That's a listing feature; a expiring credit is a disclosure."

"Isn't KUA's solar program full? I heard there's a waitlist." (KUA-specific — the precision answer)

"The waitlist you heard about is Community Solar — that's a different program, KUA's subscription farm. Rooftop interconnection runs under a capacity cap, and here's exactly how we handle it: we confirm current headroom with KUA directly before you commit to anything. If there's room, we hold your spot; if it's genuinely tight, you'll know that from KUA's own answer, not from a rumor."

"Why is my export credit so low? The power company sells my own power back to me!" (KUA-specific — channeling the frustration honestly)

"You've spotted the tariff exactly right — exports earn KUA's avoided cost, purchases cost retail, and the gap is real. I'm not going to defend the tariff or pretend it's changing. What I can do is make it irrelevant: a battery keeps your surplus on your side of the meter, where it's worth full retail to you. The tariff only touches power that leaves your house — so we stop it leaving."

"Why is the loan more than the system price?"

"The cash price is $17,000–18,500 depending on config. Service Finance adds dealer fees bringing the financed amount to about $22,068–23,942. Cash or a HELOC is cheaper if that's an option. There's no KUA rebate and the federal credit expired — the value is the spread, the cliff cure, the backup, and the takeover."

11. DO SAY / NEVER SAY

12. Required Disclosures

1. ☐ Savings are estimates; KUA rates and export credits are set by KUA and can change — verify against current tariff figures in the tool.
2. ☐ KUA is a municipal utility not bound by the Florida PSC's net-metering rule; exports for non-grandfathered customers are credited at KUA's avoided cost, not retail.
3. ☐ For grandfathered customers: the legacy export credit ends at the earlier of ownership transfer or October 31, 2028 (KUA Tariff NM-1); post-cliff projections use avoided-cost exports.
4. ☐ Rooftop interconnection is subject to KUA's aggregate cap (first-offered-first-accepted); headroom is confirmed with KUA before commitment and interconnection is not guaranteed.
5. ☐ KUA offers no battery or solar rebate; no federal ITC after 12/31/2025; no program income is quoted.
6. ☐ Align Solar Protection is non-transferable; workmanship warranty transfer requires written consent; manufacturer warranties transfer per OEM terms. Align coverage is contingent on inspection + age limits (panels <15 yr, inverters <7 yr).
7. ☐ Backup duration depends on system sizing and load; whole-home air conditioning through a multi-day outage is not implied.
8. ☐ Pricing confirmed in the tool before commitment.

13. Quick-Reference Numbers (dated — confirm before quoting)

• Exports (post-2023): avoided cost — confirm current ¢ in the tool | Retail: ~13.2¢ effective ($0.12310/$0.13575 + COPCA + taxes)
• Customer charge: $10.17/mo
• The cliff: earlier of ownership transfer or Oct 31, 2028 (NM-1, grandfathered = docs signed + active permit by 5/31/2023)
• The cap: 2.5% of aggregate peak, first-offered-first-accepted; headroom UNPUBLISHED — phone gate: 407-933-9800 (Community Solar waitlist ≠ rooftop)
• Rebate: none | Federal ITC: expired 12/31/2025
• Inverter replacement out-of-pocket: $3,500–5,000 | Takeover bundle: ~$11,800
• Default config: backup $18,500 / self-consumption $17,000
• Storm anchor: Milton 2024 — ~15,739 KUA out, 92% next-day (Ian: no published KUA count — no number)

14. Sell Hard, Sell Honest — the standing rules

• The spread is arithmetic — sell it as arithmetic. Retail in, avoided-cost out, gap captured by storage. No embellishment needed or allowed.
• The cliff has two triggers — always both. The date and the transfer. Omitting the transfer trigger understates real urgency; inventing extra urgency overstates it.
• The cap is a verification step until KUA says otherwise — never "the program is full," never unverified interconnection promises.
• Confirm the cohort before pitching — the grandfathered and post-2023 stories are different, and running the wrong one is instant credibility loss.
• Never imply a KUA rebate or program — none exists, and the economics carry themselves.
• Never quote the federal ITC (expired).